Terms of Service

These Terms of Service (“Terms”) govern the purchase and use of remote support services offered through VitalComs. This website and the related services are operated by Vitalcoms IT Services Inc. (“VitalComs,” “we,” “us,” or “our”), located at 332 Palmway Ln Orlando FL 32828. You may contact us at support@vitalcoms.com or 407-986-4321.

By placing an order, scheduling a session, or using our services, you agree to these Terms.

1. Services
VitalComs provides remote technical support services for customers located in the United States. Our services are remote only. We do not provide in-person repair services.

Our current support packages may include:

• Quick Help: up to 30 minutes of remote support
• PC Tune-Up: up to 60 minutes of remote support
• Security Cleanup: up to 90 minutes of remote support

Current pricing is shown at checkout. All services are one-time services unless we clearly state otherwise.

2. Eligibility
You must be at least 18 years old to purchase or use our services. By placing an order, you confirm that you are the owner of the device or that you are otherwise authorized to approve remote access and changes to that device.

3. Ordering, Contact, and Scheduling
Payment is collected at checkout unless we clearly state a different arrangement.

After purchase, we will normally contact you within one business day using the contact information you provide. Scheduling is arranged by email and/or phone.

Support hours are generally Monday through Saturday, 9:00 AM to 6:00 PM Eastern Time.

Unless otherwise stated in writing, a purchased support package must be used within 30 days from the date of purchase. Unused time expires after that period.

4. Session Timing and Additional Time
The time included in your package begins when the remote support session starts.

If your issue requires additional time beyond the purchased package, we may offer additional support time at a rate of $22.50 for each started 15-minute period. We will request your approval before providing billable extra time. Additional time may be invoiced separately.

Unused minutes are not refundable, transferable, or carried over.

5. Remote Access Authorization
To provide support, we may ask you to install or run remote-access software such as RustDesk, AnyDesk, or a similar tool.

By using our services, you authorize VitalComs to connect to your device for the limited purpose of diagnosing and attempting to resolve the issue you requested help with. You may end the session at any time by closing the remote session or shutting down your device; however, time already used will still count toward the purchased package.

We do not record support sessions. We do not retain RustDesk or AnyDesk session IDs or session logs as part of our standard process.

6. Customer Responsibilities
You are responsible for:

• providing accurate contact and billing information;
• being available for the scheduled session;
• maintaining a current backup of your important data before support begins;
• closing or securing sensitive accounts and documents you do not want visible during the session; and
• following any reasonable instructions needed to complete the support session.

You agree that you, not VitalComs, are responsible for entering your own passwords. We do not ask you to disclose saved passwords to us.

7. Backup, Data Loss, and File Transfer
Remote support always carries some risk, including the risk of data loss, system instability, or unintended configuration changes, especially where malware, operating system corruption, or failing hardware is involved.

You are solely responsible for backing up your pictures, documents, financial information, music, and other important files before the session. If we assist with file transfer, backup-related steps, or moving data, that assistance is provided on a best-efforts basis only.

VitalComs is not responsible for loss of data, corrupted files, failed backups, or business interruption except to the extent required by applicable law.

8. Scope Limitations
VitalComs provides practical remote support for common software, performance, browser, email, printer, and malware-related issues.

We do not provide hardware repair or physical replacement services. If we reasonably believe that your issue is caused in whole or in part by failing hardware, a physical defect, or another issue that cannot be resolved remotely, we may stop work and refer you to a local repair provider.

We do not provide services involving online banking, cryptocurrency wallets, tax filings, or access to highly sensitive financial platforms.

We may install or configure free software when reasonably necessary to complete support. We do not provide paid software licenses as part of the support package unless separately stated in writing.

9. No Guarantee of Every Outcome
We will make reasonable efforts to diagnose and address the problem presented, but we do not guarantee that every issue can be fully resolved. Results may depend on factors outside our control, including device age, malware severity, operating system limitations, third-party services, internet connectivity, account restrictions, manufacturer limitations, and failing hardware.

10. Guarantee and Refunds
Our Refund & 7-Day Guarantee Policy is incorporated into these Terms by reference and forms part of your agreement with us.

11. Disclaimer of Warranties
Except for any express guarantee stated on our website or in our Refund & 7-Day Guarantee Policy, the services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

12. Limitation of Liability
To the fullest extent permitted by law, VitalComs will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, loss of business opportunity, or business interruption.

To the fullest extent permitted by law, the total liability of VitalComs for any claim arising out of or related to the services will not exceed the amount you actually paid for the specific service giving rise to the claim.

Nothing in these Terms limits liability to the extent such limitation is prohibited by law.

13. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any legal action or proceeding arising from these Terms or the services provided by VitalComs shall be brought exclusively in the competent state or federal courts located in Orange County, Florida.

14. Changes to These Terms
We may update these Terms from time to time. The version posted on our website at the time of your purchase will apply to that purchase unless a later version is required by law.

15. Contact
VitalComs
Vitalcoms IT Services Inc.
332 Palmway Ln Orlando FL 32828
support@vitalcoms.com
407-986-4321