Privacy Policy

This Privacy Policy explains how VitalComs collects, uses, shares, and protects information when you visit our website, create an account, place an order, contact us, or use our remote support services.

This website and the related services are operated by Vitalcoms IT Services Inc. (“VitalComs,” “we,” “us,” or “our”), You may contact us at support@vitalcoms.com or 407-986-4321.

1. Information We Collect
We may collect the following categories of information:

Account and order information:
first name and last name;
email address;
telephone number;
country;
billing address, including city, state, and ZIP code;
account details and order history.

Service and communication information:

information you provide when requesting support;
information you send by email, contact form, or phone;
order notes and support-related descriptions;
files or screenshots you choose to share with us when support requires it.

Remote support information:

limited device or software information visible during a support session;
information reasonably necessary to diagnose the issue you asked us to review.

Payment information:

payments are processed by our payment processor(s). We do not store full payment card numbers on our own servers.

Marketing and preferences:

if you opt in, we may collect your marketing preferences and send promotional emails.

Technical and website information:

IP address, browser information, device information, language settings, cookie identifiers, and similar technical data collected through our website or service providers for security, store functionality, analytics, fraud prevention, or consent management.

2. How We Use Information
We use information to:

create and manage customer accounts;
process orders and payments;
contact you about your purchase or schedule your support session;
deliver remote support services;
respond to support requests and customer service inquiries;
send transactional emails, including order confirmations, scheduling messages, service follow-ups, and account notices;
send marketing emails if you have opted in or where otherwise permitted by law;
help secure our website, prevent fraud, and maintain our systems;
improve our services, website functionality, and customer experience; and
comply with legal, accounting, tax, and recordkeeping obligations.

3. Remote Support and Sensitive Information
Our services are intended for general remote technical support. We do not ask customers to provide us with online banking credentials, cryptocurrency wallet access, or tax-filing credentials.

You should enter your own passwords whenever possible. We do not record support sessions. We do not retain RustDesk or AnyDesk session IDs or session logs as part of our standard process.

4. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to:

keep the website functioning properly;
remember cart, language, login, or consent settings;
help secure the website and prevent abuse;
understand website performance and traffic; and
improve user experience.

You can manage certain cookie preferences through our cookie tools where available.

5. How We Share Information
We do not sell your personal information.

We may share information with trusted service providers who help us operate the website or deliver services, such as:

website hosting and security providers;
ecommerce, payment, and order-management providers;
email and communications providers;
remote-support software providers;
analytics, cookie, consent, captcha, and live-chat providers, if enabled; and
professional advisors or authorities where disclosure is required by law or reasonably necessary to protect rights, safety, or property.

6. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including legal, tax, accounting, security, and operational reasons.

Our current standard retention periods are:

inactive customer accounts: up to 4 years;
orders and invoices: up to 5 years;
marketing records: until you unsubscribe or until they are no longer needed for legitimate business purposes;
support communications and related records: for a reasonable period consistent with service, legal, and operational needs.

We may retain certain records longer when required by law, to resolve disputes, enforce agreements, detect fraud, or protect our legal rights.

7. Your Choices and Requests
You may request access to, correction of, or deletion of certain account information by contacting us. If account-deletion functionality is available in your customer account, you may also use that tool.

Please note that we may need to retain certain records even after a deletion request in order to comply with legal, tax, accounting, fraud-prevention, or dispute-resolution obligations.

You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing, we may still send transactional or service-related messages.

8. Children’s Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, software environment, email system, or remote connection can be guaranteed to be completely secure.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website or services after an update means you accept the updated Policy to the extent permitted by law.

11. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 407-986-4321 or email us at support@vitalcoms.com or contact us at 332 Palmway Ln Orlando FL 32828 USA

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.